How to change your KRA iTax Portal Log in details

2 years ago

In case you have forgotten your iTax Log in credentials, do not worry. The iTax password recovery process is fairly simple and straight forward.

Step 1: Access KRA Online Portal

  • Access the KRA iTax portal by clicking this link KRA iTax Portal.
  • Enter you KRA Pin Number/User ID then click continue
  • Below the login button click the Forgot Password/Unlock Account
  • Key in the Security Stamp (49 – 13 = ? ) then click submit
  • You will get a confirmation that ‘Your password has been mailed to you’


Step 2: Access your email address

  • Log on to the email account that you used to apply for the KRA pin
  • You will find an email from which has the new password
  • Use the credentials to reset your password on Itax


Step 3: Reset your Itax Password

  • Go back to the Itax Portal
  • Input the new password and the Security Stamp and click Submit
  • Follow the prompts to set and confirm a new password
  • Select a security Question and Input the answer and confirm
  • Your password will be now changed and you will be logged in to your iTax Portal


Step 4: File your returns (PAYE, VAT, Income Tax)/Create Tax Payment Slip/Check your iTax Ledger/Reprint Withholding Tax Certificates/Query VAT Withholding Certificate...


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